Puck Matrix

App Support

If you are new to the app, you can access the Settings page by tapping the gear icon in the bottom-right corner of the screen. From there, select "New User Guide" for step-by-step instructions on how to use the app.

Within the Settings page, tap the blue information circle next to each control option to learn more about its function.

The End User License Agreement is available here. Please note that all scores and schedules displayed in the app are sourced from official league data. Pro features enhance how you view and manage this information but do not influence its availability.

If you have any questions, encounter technical issues, or wish to request a new feature, please contact us:

• Email: usual.coffee6116@fastmail.com

We typically respond within a few business days.

Privacy Policy

Effective Date: October 3, 2025

Puck Matrix (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we handle information when you use our app.

1. Information We Do Not Collect

• We do not collect personal information such as your name, email, phone number, or location.
• We do not track or store your browsing activity outside of the app.
• We do not sell or share user data with third parties for marketing purposes.

2. Information We May Collect

Puck Matrix is designed to minimize data collection. However, certain technical information may be collected automatically for the app to function properly:

• Anonymous usage data (e.g., crash logs, performance metrics) may be collected by Apple or third‑party analytics services to help us improve the app.
• Purchase information: If you choose to upgrade to Pro features via in‑app purchase, Apple processes all transactions. We do not receive your payment details. We may receive anonymized transaction records (such as subscription status) to enable or restore Pro features.

3. How We Use Information

• Provide app functionality (e.g., enabling Pro features)
• Improve stability and performance
• Respond to support requests

4. Third‑Party Services

Puck Matrix relies on Apple services to deliver functionality:

• App Store / StoreKit – to manage in‑app purchases and subscriptions

These services are governed by Apple’s privacy policies.

5. Data Security

We implement appropriate technical and organizational measures to maintain the safety of any information handled by the app. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Puck Matrix relies on Apple’s infrastructure (App Store, StoreKit, iCloud if used) for purchases and sync. These services apply their own robust security protections.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your information. While Puck Matrix does not directly collect personal data, any rights you exercise may apply through Apple’s services:

• European Union Residents (GDPR): Right to access, rectify, or erase your data, restrict or object to processing, and the right to data portability.
• California Residents (CCPA): Right to request access to and deletion of your information, and to opt out of the sale of your personal information (note: Puck Matrix does not sell personal information).
• Chinese Residents (PIPL): Right to access, correct, and delete your personal information, as well as the right to withdraw consent for processing.
• Japanese Residents (APPI): Right to request disclosure of your personal information and to correct, add, or delete such information.

To exercise any of these rights, please contact us using the details in the Support section.

7. Data Retention

• We do not retain any personally identifiable information.
• Subscription status data may be retained only as long as your subscription is active.

8. Children’s Privacy

Puck Matrix does not knowingly collect or solicit personal information from children under 13. If you believe a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

• Email: usual.coffee6116@fastmail.com